All prices are excluding GST and any freight unless stated.
Freight when be added to the final invoice if and when required.
Locally procured quotes are valid for 30 days (weekends included)
Internationally procured quotes are valid for 7 days (weekends includes)
An order will be processed once we have acceptance. Acceptance can be made by hitting accept at the bottom of our quotes or simply by email confirming us to go ahead.
Once an order is processed a visual proof will follow. No production commences until you email us back saying you approve the proof and are happy to proceed to production.
On offshore orders, a pre-production sample may be made and images sent through of these to approve. We can also freight these over at your cost unless we have already covered this in the quoting process.
As soon as the visual proof or pre-production sample is confirmed the order cannot be cancelled and if anything about the order is incorrect - be it the colour, branding, placement etc. but it is what was approved on the proof then this is your responsibility and not ours.
Local Order - Our payment terms are 7 days following invoice unless previous arrangements. Local freight (as and when required) is additional.
International Order - A 50% deposit is required once artwork or sample is approved, balance on delivery. Local freight (as and when required) is additional.
If you are on this page it is a fair bet that Matt or Janelle has said they can do you a favour and try and make an order or promotion happen that is outside the normal realms. What we mean by that is you require a delivery time that is faster than what our factory has quoted us, could be a special price or any number of other aspects of a job that 99% of the time we would not do.
Our deal is that by doing you a favour – there are no come back-sises (technical term-ha). That means if for whatever reason we don't manage to pull the miracle delivery date off, or the print is slightly out, the PMS Colour isn’t an exact match or anything that is a possible issue with the end result - this is not on us.
The deal is we will go for it and will do whatever we can in our control to try and make it happen, but the risk is on you.
Social media is a big part of our marketing strategy, so from time to time, we might share projects that we are proud of, or are a bit different to the rest. We won’t share any of your work before you have used it, had your launch or your activation has taken place. When posting we will always try to tag you in the post and start a conversation.
If you would prefer your work is not shared on our social pages, just let us know.
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SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
SECTION 5 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
SECTION 6 - AGE OF CONSENT
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QUESTIONS AND CONTACT INFORMATION
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Withers & Co.